CHALET SAVOY - Snow Safari Ltd - Booking Conditions These holidays are operated by Snow Safari Ltd , Company No. UK2362844 in conjunction with Societe Snow Safari, France sirene 394 410 00024 which is the French branch of Snow Safari Ltd. Head Office - Snow Safari Ltd,16 Brookdale Close, Upminster, Essex RM14 2LU, England. Resort Office - Snow Safari Chalet Savoy, 1351 Route des Chavants, 74310 Les Houches, France
The attention of the holiday paraticipant is drawn to the conditions below which constitute the contract between the holiday participant and Snow Safari Ltd
Reservations: To make a booking a deposit of £ 100 or € 150 per person is required once the holiday is confirmed and should be posted to our French office. (address above). Cheques will then be paid into the Snow Safari Trust Fund bank account in the UK. The Trust Fund is operated by BackhouseJones Solicitors, The Printworks, Hey Road, Clitheroe, Lancashire BB& 9WD, England.
"We confirm that we are complying with EEC directive 90314EEC on package holidays. The Snow Safari Trust Fund was set up by us and this means that all payments made by consumers to the Trust are protected. In the event of insolvency or bankruptcy of Snow Safari Ltd, all money that had been paid into the fund will be refunded".
Payment: You will be required to pay the balance of the total holiday cost to reach our French offices not later than eight weeks before your scheduled departure. If you make your booking within the eight week period prior to your departure, you must pay in full at time of booking.
Cancellation by you: Cancellations must be in writing and signed by the holiday participant who made the booking. These can be sent by letter, fax or email. Cancellations take effect from the date this written notice is received by Snow Safari Ltd. If you cancel, you will be liable to the following fees:
More than 56 days: Loss of deposit
42 to 56 days: 50% of holiday cost
28 to 41 days: 60% of holiday cost
15 to 27 days : 80% of holiday cost
less than l5 day s l00% of holiday cost.
Change/Cancellation by us:
If we advise you of a major change or if we have to cancel your holiday you can either accept any alternative offered or cancel your booking and receive a full and prompt refund. Compensation will not be payable if we are forced to cancel or in any way change your holiday due to war, or threat of war, riots, civil commotion, industrial disputes, disaster, terrorist activities, technical or other events outside our control.
Passports and visas
A full passport is required by British subjects trips to Europe, and this should be valid for six months after the date of your scheduled return home. If you are not a British national other regulations may apply and you should check with the nearest embassy of the country you intend to visit. Information on health is contained in the Department of Health leaflet The Travellers Guide to Health” available from most Post Offices. You should obtain a Form E111 prior to departure. It is your responsibility to ensure that you and all members of your party are in possession of all necessary travel and health documents before departure.
Holiday Information
Accommodation
Please note that Snow Safari Ltd offer chalet accommodation. The accommodation is on four floors and every room is different with rooms varying slightly in size and in decoration. Some rooms have balconies. All rooms are ensuite mostly with showers and some baths. Although every effort will be made to follow special requests with regards to room choice, this is not always possible.
Special requests:
Please make these clear well in advance of your holiday in writing by fax, letter of email.
Smoking
Smoking is not permitted inside the chalet. Smoking is however permitted on the outside balconies.
Not included in your holiday
Hire of ski equipment, ski school, lift passes, instruction and guiding except one day in Italy for intermediate and advanced skiers.
General Conditions
Snow Safari Ltd cannot be held responsible for any accident or mishap, that occurs on or off the slopes while you are on this holiday . Snow Safari Ltd reserve the right to alter any of the daily visits to another ski area if road, weather or snow conditions do not allow the planned visits to be carried out.
Insurance:
It is a condition of booking that all clients who come to ski have adequate ski insurance for winter holidays, including off-piste cover if they intend to ski off piste.
Guiding and Instruction.
Oliver Ensor will normally ski with you four days a week if you purchase the "Safari Pass", Whenever he skis with you in French territory it is on the understanding that this action does not constitute an included part of the holiday and is not being paid for.If you book the Safari Pass, should Oliver be ill or not able to ski with you for whatever reason we will provide an instructor for two days of your stay if you haven't already received guiding and instruction. You understand that skiing is a dangerous activity and you are entirely responsible for your own well being. Any disputes will be judged under English Law. While skiing with Oliver in France you have to choose where you are skiing and are responsible for your route choices. You will be requested to fill in an indemnity form in order to ski with him. Click here to view this form. Priority for transport with the Safari Pass will be given to the first 16 to book and pay for this pass. The Safari Pass is not available every week. Check with Snow Safari when booking. Click here to read the indemnity form: in Adobe Reader format - in web format
Complaints
In the unlikely event that you have any reason to complain or experience any problems with your holiday you should address your complaint in resort to Oliver or Elaine Ensor, who will do their best to resolve any problems immediately. In addition, if you wish to make a written complaint full details must be sent to our Head Office s, by Recorded Delivery within 28 days of your return to the UK. However, we must first have notification in resort of any possible problems. We cannot accept complaints once you return home if you have not followed this course of action. We can also not accept any complaints received more than 28 days after your return home.
Client responsibilities
Snow Safari Ltd is extremely proud of its rate of repeat guests and it is hoped and expected that guests will relax, feel at home and enjoy themselves. In the case of unsociable and unreasonable behaviour Snow Safari Ltd would have the right to terminate the accommodation arrangements of a client and will not be liable to pay refunds for services subsequently not rendered and expenses incurred by guests who have had their accommodation terminated because of their behaviour. Snow Safari Ltd also reserves the right to claim back from the client any costs or charges incurred due to damage to the chalet whether accidentally caused or not, relating to the misuse of equipment for example, damage of furniture, electric wc’s, wooden floors, carpets etc.
Liability
We promise to make sure that all parts of the holiday we have agreed to arrange as part of our contract are provided to a reasonable standard and in accordance with that contract. We also accept responsibility for what our agents, employees or suppliers do or do not do. However please note that we will not be liable for any injury, illness, death or any consequent losses suffered by you or any member of your party, unless you are able to prove that that injury, illness, death or consequent loss was caused by a lack or reasonable care on the part of ourselves or our suppliers. And in all claims of whatever nature we will not be liable where the alleged loss or damage results from any of the following a) the fault of the person (s) affected or any member (s) of their party or b) the fault of a third party not connected with the provision of your holiday which we could not have predicted or avoided or any event or circumstances which we or the supplier(s) of the services in question could not have predicted or avoided even after taking all reasonable care d)the fault of anyone who was not carrying out work for us (generally or in particular) at that time. In addition we will not be responsible where (l) you do not enjoy your holiday or suffer any problems due to something you did not tell us about when you booked your holiday and where the problems you suffered did not result from any breach of the contract or other fault of ourselves, our suppliers or agents (ii) where any losses, expenses, costs or other sum you have suffered relate to any business. Please note we cannot accept responsibility for any services which do not form part of our services. The promises we make to you about the services we have agreed to provide or arrange as a part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question have been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time there services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had these services been provided in the UK.
This contract is made on the terms of these booking conditions which are governed by English law and clients shall submit to the jurisdiction of the English courts.